Careers
Hard working, talented, geniuses apply within
  • Unique Culture
    Unique Culture
  • Great Perks Package
    Great Perks Package
  • Superb Location
    Superb Location

  • Culture
    • Every opinion counts
      Our employees drive the direction of Sonassi, your voice will drive decision making and the direction of the company
    • No bureaucracy
      9 years ago we were a start-up; the company ethos remains the same. We are focussed on a being a collaborative small company feel with all the stability, financial security and potential of working at a big company
    • Laid back work environment
    • Gaming at lunchtime
      Whether your poison is table tennis or computer games
    • Fully equipped kitchen & break area
      Where staff take turns (if you want!) making meals for each other
    • Christmas gift exchange
      It is optional, but a reflection of how our team thank each other
  • Perks
    • Company pension
    • Flexible and substantial holiday allowance
    • Flexible work hours
    • Regular pay reviews & increases
    • Annual bonus
    • Birthday treats
    • Gourmet coffee and tea
    • Paid sick, overtime and parental leave
    • Company days - fun for free
    • Fully equipped workstations
    • Optional health insurance
  • Location
    • Adjacent to Media City
      With plenty of gyms, cafes, restaurants, nurseries and other facilities nearby
    • Excellent transport links
      Via Bus, Metrolink or Car
    • Free staff parking
    • Secure bicycle storage
      With shower and locker facilities

Current vacancies

  • Tech 2 Support Engineer
    Details
    35 Hours/week
    25 Days holiday
    Pension included
    Permanent position
    Flexible start hours (9am-10am)
    On-the-job training
    Based in Manchester, UK
    Role

    Sonassi is a managed eCommerce web hosting provider, offering a platform as a service for PHP web applications (Magento & other eCommerce applications). The role of our support engineers is to maintain and support the customer's platform through the use of telephone and support tickets.


    Our Tech 2 support engineer forms the "first line" of support for customers; being able to successfully triage, resolve or escalate customer support enquiries as necessary to the Tech 3 and Tech 4 support teams.


    Typical duties
    • Support ticket triage
    • Onboarding new customers (site migration/cloning)
    • Magento/WordPress security patch application
    • Investigating server generated alerts/errors and ongoing maintenance
    • Identifying server side issues from Magento store side issues
    • Updating and maintaining internal and customer documentation
    • Installing/provisioning SSL certificates

    Key requirements
    • Experience with Linux (Bash, Nginx, PHP-FPM, MySQL)
    • Basic understanding of PHP
    • Excellent written and verbal English
    • Patience and an aptitude to help customers
    • Calm under pressure
    • Efficient at managing workload/prioritising tasks
    • Willingness to work on call

    Even better if you have
    • Experience physically assembling computers/servers
    • Debian/Ubuntu experience
    • Magento experience
    • Good working knowledge of software used in MageStack
    • Driving licence
    Full Time, Competitive salary
  • Developer
    Details
    35 Hours/week
    25 Days Holiday
    Pension included
    Permanent position
    Flexible start hours (9am-10am)
    Based in Manchester, UK
    Role

    Developers at Sonassi provide both reactive and proactive back-end code support to our hosting customers. Where we act as an extension of their team (or their development team), providing scheduled and emergency expert assistance in Magento fault diagnosis and resolution - or building entirely new functionality.


    The role will typically include helping our customers ticket-based support enquiries where it needs more focus/time than our front line support staff would typically devote. It can also include helping customers with proactive development projects (eg. building/installing modules).


    Key requirements
    • Proficient in Magento backend development
    • Experience with command line
    • Excellent written and verbal English
    • Patience and an aptitude to help customers
    • Calm under pressure
    • Willingness to work on call

    Even better if you have
    • Experience profiling Magento code for performance gains
    • Experience identifying Magento scaling bottlenecks
    • Confidence working with command line Linux
    Full Time, Competitive salary

Applying

Work hard, play hard and get paid for it

Culture, ethics and work attitude mean a lot here at Sonassi. We work hard, and we play hard - we don't expect you to come in early or work late, just get here on time, work to the best of your ability throughout the day and go home when you are supposed to.


If you think that's the type of person you are, read on.


Sending a CV

CV's are an effective way out outlining your salient points, but it doesn't tell us who you are - or why you want to work at Sonassi. We want to see candidates who have researched the company a little, read about what we do, our ethos, the technology stack we operate - and come back to us letting us know why you are going to be a great addition to our team.


That could mean sending in a cover letter, a PowerPoint presentation of the tech we use and how you've used it in your experiences - or be bold, make suggestions on what you think we could do better if we hired you. Anything that makes your CV stand out will go a long way to helping us understand why you are the person we're looking for.