24/7Ticket based support
3 minuteAverage emergency response time
100%Support ticket resolution rate
14 hourAverage normal priority ticket resolution time
99/100Support response made customers happy
Tailored support plans to suit your business
Performance and reliability of dedicated, elasticity of cloud
- 60 Minute response SLA
- Server security updates
- Email and SMS alerts
- Local & offsite backups
- Everything from standard plus...
- Proactive resource monitoring
- Quarterly performance audit
- Inclusive server support time
- Everything from enhanced plus...
- Proactive store monitoring
- Quarterly store audits
- Inclusive critical dev. support
Real problems, real solutions
See how our full stack support tackles real-world solutions
Support #1"We want to deploy SOLR on our store."
Support #2"There's an error with our store search."
Support #3"Our site is slower than usual."